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Hydro One

What We Did

Hydro One

The Challenge

Enable customers to conveniently access information, services, and transactions online in an easy, intuitive manner on mobile and conventional desktop devices.

Strike a positive relationship between customers and the HydroOne brand on our digital channels by making the digital experience easy to connect with the features and useful content.

The Solution

A web experience purpose-built around the needs of the Customer into from a concise User Experience Framework:
Empower, Assist, Involve, Improve.

The Results

User Experience hard reset that provided the change required to accelerate the project – 4 weeks ahead of schedule.

Responsive design and a 70% reduction in page volume through experience planning.

Enhanced the operating model for content planning, marketing, line of business digital enhancements, and success measurement.

A completely new experience for Hydroone.com with a customer-centric design across the enterprise.


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